RB’s Returns And Exchange Policy, Gives You An Option To Return Or Exchange Items Purchased On RB For Any Reason Within The Specified Return/exchange Period (check Product Details Page For The Same). We Only Ask That You Don't Use The Product And Preserve Its Original Condition, Tags, And Packaging. You Are Welcome To Try On A Product But Please Take Adequate Measure To Preserve Its Condition. Theonly Way To Return The Product To Us Is :

  • Self-Ship: If We Don't Offer A Pick Up At Your Location. In Such Cases, Use Shall Pay For The Shipping Cost. The Amount Will Be Credited To User The Product Meets The Return Policy And You Have Shared Scan Copy Of The Courier Receipt With Us.

During The Process, Our Agent May Do A Quality Check On The Return. On A Successful Return, We Will Initiate A Refund To The Account Detailsi Given To Us From The Original Mail ID Used At The Time Of Ordering. The Refund Will Be Initiated After The Product Has Been Received At Our Warehouse And Has Passed A Quality Check. If The Received Product Does Not Pass The Quality Check, We Shall Ship It Back To You. If You Choose To Exchange The Item For Reason Of Mismatch Of Size Or Receipt Of A Defective Item, You Will Be Provided With A Replacement Of The Item, Free Of Cost. However, All Exchanges Are Subject To Stock Availability And Subject To Your Address Being Serviceable For An Exchange. If You Choose To Exchange An Item, Our Delivery Representative Will Deliver The New Item To You And Simultaneously Pick Up The Original Item From You. Please Note That We Are Only Able To Offer Size Exchanges. If You Wish To Exchange Your Item For An Alternative Product, We Suggest That You Return It To Obtain Refund And Purchase The New Item Separately.

The Following EXCEPTIONS And RULES Apply To This Policy:

  • All Items To Be Returned Or Exchanged Must Be Unused And In Their Original Condition With All Original Tags And Packaging Intact
  • Under Exchange Policy, Only Size Exchanges Are Allowed. Items Can Be Exchanged For A Similar Size Or A Different Size. Exchanges Are Allowed Only If Your Address Is Serviceable For An Exchange By Our Logistics Team.
  • In Case You Have Purchased An Item Which Has A Free Gift/offer Associated With It And You Wish To Return The Main Item, Then You Will Have To Return The Free Product As Well
  • RB Will Not Be Liable For The Products Returned By Mistake. In Circumstances Where An Extra Or A Different Product Is Returned By Mistake, RB Would Not Be Accountable For Misplacement Or Replacement Of The Product And Is Not Responsible For Its Delivery Back To The User
  • If You Self-ship Your Returns, Kindly Pack The Items Securely To Prevent Any Loss Or Damage During Transit. For All Self-shipped Returns, We Recommend You Use A Reliable Courier Service.
  • If You Self-ship Your Returns, You Have To Pay The Shipping Costs.
  • For Self Ship Returns The Refund For Returned Products Will Only Be Initiated If They Pass Through A Quality Check Conducted At The Warehouse. If The Quality Check Fails The Product Will Be Reshipped Back To You.